Been using Empire for years and years and it's great, support is also fantastic

We chose Empire theme for its good looks and plentiful features. It's easy to use and it has plenty of settings to customise your store and make it look great. We needed Support for a couple of minor layout adjustments. They were very helpful (and patient with us, we are new to Shopify) and had the fixes for us within a few hours. We are very pleased with Empire theme!

Euwi and Phoebe are very helpful. Great and timely service, pleased with experience.

I've been using this theme for over 3 years, and over the last month, some serious issues have occurred. Let's see if support can resolve them.

Using over 2 years. Now it seems this theme is having atleast 1 big bug! Customers are NOT able to use the website on mobile phone, continu flickering big time. What gives a HUGE impact on our business and sales in a negative way obviously. Support does NOT provide correct support. We dont trust this theme, so we want money back or atleast a diffrent theme to use. They do NOT agree. DONT BUY!

We have been using Empire for around 3 years and I want whoever is reading this to really take my review into consideration before purchasing. We have over 15k products and Empire was a good choice for us 3 years ago but Pixel Union has failed to update the theme to stay with evolving times. The product sections are the worst on shopify. Do not buy. The built in filters are trash too.

I was recommended to use the empire theme through my online course. At first, I was reluctant to buy it because it costs relatively expensive to my financial condition. However, I'm satisfied I have chosen this theme since the UI and performance are good. On top of that, the pixelunion team is super helpful and fast in case question emerges. Hope this quality will remain.

Theme is great but the support is even better. Used the support multiple times and they've solved my issue every time - the guys know their stuff.

Empire is a great, high-performing theme with a clean, professional look. It handles our large catalog well and is easy to customize. Pixel Union’s support has been outstanding—Corey went above and beyond to help us improve our menu readability. Highly recommend!

I reached out to support about the issues and never got a real response or fix. At this point it feels like the bugs are just being ignored. When you’re paying for a premium theme, you expect the developer to at least acknowledge the problem and give some kind of ETA or workaround.